Navigating Change: How SMEs Can Bring Their People Along for the Ride

If there’s one constant in business, it’s change. Whether it’s new technology, shifting markets, or internal restructuring, change is inevitable. But if you’ve ever introduced change in your business, you’ll know that people don’t always embrace it. In fact, resistance is often the biggest roadblock to making change stick.

So why do people resist change? And what can you, as a small or medium business owner, do to make the process smoother?

Why people resist change

• Fear of the unknown: People are naturally wary when they don’t know what’s coming next.
• Loss of control: Change can make employees feel like decisions are being made to them, not with them.
• Lack of trust: If communication and transparency aren’t strong, people may assume the worst.
• Comfort in routine: Humans are creatures of habit. A new way of working can feel uncomfortable, even if it’s better in the long run.
• Past experiences: If change has been handled poorly before, people may expect the same again.

Practical steps to manage change effectively

✅ Communicate early and often
Don’t wait until the last minute to tell your team what’s happening. Share the vision, the reason behind the change, and what it means for them. Keep communication open throughout the process.

✅ Involve your team
When people feel part of the decision-making process, they’re more likely to buy in. Ask for feedback, listen to concerns, and be open to adapting your approach.

✅ Acknowledge the discomfort
Don’t pretend change is easy. Recognise that people might feel uncertain, and reassure them it’s normal. Sometimes, simply being heard makes all the difference.

✅ Provide support and training
If the change involves new skills or processes, give your team the tools and time to adapt. Training, resources, and one-on-one support go a long way in reducing anxiety.

✅ Celebrate quick wins
Change can feel overwhelming if success is only measured months down the track. Highlight and celebrate small achievements along the way to keep momentum and morale high.

✅ Lead by example
Your team will look to you for cues. If you show positivity, resilience, and adaptability, they’re more likely to follow your lead.

Final thought

Change is never just about systems or processes—it’s about people. When you take the time to understand why employees resist change and put strategies in place to support them, you set your business up for smoother transitions and stronger results.

Need help leading your team through change? The Aster HR team can guide you every step of the way.